In the event of product failure, please reach out to us via warranty[at]azessenntialoils.org and provide your order ID and let us know the issues you are facing.
The Company shall not provide any warranty for instances meeting the following situations:
- Malfunctions that occur after one year from the date of purchase.
- Malfunctions due to damage caused baby letting liquids into the machine body.
- Deliberately altering the purchase date and other information.
- Malfunctions caused by fire, earthquake, storm, flood, pollution, disaster, war or other external factors.
- Malfunctions caused by disassembling, modifying or repairing one your own.
- Normal wear of LED lights, accessories and other consumables.
- Malfunctions caused by failure to use specific essential oil or the unit as indicated.