In the event of product failure, please reach out to us via warranty[at] and provide your order ID and let us know the issues you are facing.

The Company shall not provide any warranty for instances meeting the following situations: 

  1. Malfunctions that occur after one year from the date of purchase.
  2. Malfunctions due to damage caused baby letting liquids into the machine body.
  3. Deliberately altering the purchase date and other information.
  4. Malfunctions caused by fire, earthquake, storm, flood, pollution, disaster, war or other external factors.
  5. Malfunctions caused by disassembling, modifying or repairing one your own.
  6. Normal wear of LED lights, accessories and other consumables.
  7. Malfunctions caused by failure to use specific essential oil or the unit as indicated.

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